AI
Talkdesk Copilot Knowledge Integration
Structured KnowledgeOwl content with tags, intents, and metadata to improve AI-assisted search results for frontline teams.
View project →About
Leadership and craft, in the same role
I'm a Global L&D Manager based in Ashland, KY, working remotely. I lead a training team and partner on strategy while staying hands-on in the craft - administering the LMS and knowledge base, writing the CSS that makes documentation scannable, building decision trees in HTML and JavaScript, and automating coordination in Power Automate, alongside running live training across the United States, Ireland, and the Philippines.
At 14West / The Contact Center I support distributed teams across three regions. The tools and systems I build are in production and used daily.
- Based inAshland, KY · Remote
- CraftInstructional Design · Front-End Enablement
- AlsoL&D Leadership · LMS / KMS · AI Knowledge Tools
- StackHTML · CSS · JavaScript · Power Automate
Expertise
Strategy, tools, and delivery
Training design, front-end development, platform administration, and creative production.
Learning & Development
Technical Tools
Knowledge Management
Learning Systems
Creative Production
Operations
Selected Work
Projects grounded in day-to-day impact
A closer look at the tools, systems, and programs behind the work.
CSS
Knowledge Base Design System
Built a modular CSS component library for KnowledgeOwl - 700+ lines of custom CSS, 15+ reusable components, zero dependencies, live in production.
Explore the case study →UX
Interactive Call-Flow Tools
Decision trees and call flows built in HTML, CSS, and JavaScript that walk agents to the right answer step by step - with a live, working demo you can click through.
Try the interactive demo →Let's Connect
For professional inquiries or questions about the work, reach out directly.